All returns/exchanges must be made
within 30 days from the invoice date.
For damaged parts you must contact
carrier within 24 hours of receipt. Please note: You must keep
original packaging and on a return to MrLuckys you must clearly note
your RMA number on the side of the box.
All parts are considered Special Order. This means there are only two
options that will warrant our review of a product. We will not issue an
RMA or offer an exchange on parts unless the parts were received
damaged before shipping or incorrect parts shipped to you as the result
of our error. It is important that you are sure that the part you are
ordering is the part you need.
You are responsible for all fitment
concerns. If you have any questions about what is described, how
many you should order of a given part, or the choice between several
part numbers, please contact us before you place your order. You can
call us at 281-333-1608. We review each product before we ship them out
to ensure the highest level of care is taken while processing your
order.
Please verify within 24 hours that the part(s) you received is correct
and undamaged. If there is a problem with your order, you must contact
us within 1 business day to document the problem.
All returns must have a Returned Merchandise Authorization (R.M.A.). To
obtain an R.M.A., please contact us at 281-333-1608. Please write the
number and address we provide on the package so it can be processed
properly. Items must be returned in their original packaging and
include all original hardware, instructions, etc.
Make sure to package the items carefully so they do not suffer any
further damage while in transit back to MrLuckys. There is no refund on
shipping.
Used and damaged parts: Any part which, after our review, shows
evidence of being used or installed contrary to manufacturer's
instructions, and/or subjected to improper handling, packaging or
shipping by you, the customer, will not be eligible for exchange,
refund or warranty consideration. We will send the items back to you
freight collect. If we determine that the part was shipped to you in
error or the part was damaged before shipping, we will exchange or
refund the part at our discretion.
We reserve the right to apply a restocking fee of 20% if we agree to
take something back that's not listed under the appropriate RMA polices
listed here.
All returns must be sent freight pre-paid. No collect and/or COD
shipments will be accepted. We suggest shipping the RMA using UPS or
USPS.
Please insure the returned part for its full value to protect you
against loss. Items must be returned in the same condition as new for
refund. If you install the part and then remove it, it is no longer new
and we will not issue an RMA.
All returns must be pre-authorized.
Any return that does not have an RMA associated with will be refused.
We are unable to accept returns on any
electrical parts, engines, frames, transmissions, tires, and front ends.
These items are all considered for custom applications regardless of
fitment.
Any and/or all warranties explicit or implied are only valid through
the manufacturer of said parts.
You must contact the manufacturer for
warranty issues.
The issuing of and/or the review of an RMA does not guarantee or imply
that a refund or credit will be issued. It just means we'll take a look
at what happened and try to make it right as best as we see fit. We're
not heartless robots so each RMA will be handled with the utmost
professionalism and care.
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